You should only use the deactivation feature if that computer is being permanently removed from service. If you are simply wiping a computer and reinstalling the license on the same computer, Prism will treat it as the same computer and will not consume an additional activation. Activations are tied to a unique Prism-generated machineID number, not the user name or computer name. Please note that deactivation should only be used if you are taking a computer permanently out of circulation. Please refresh the page if you do not see a list of deactivated machines. The Show Deactivations page will show you a list of all of the machines that have been deactivated under your license. If you are the license administrator of a group subscription, login to your online Prism account page at and click on the Activations tab and click on the Show Deactivations link. If you're a user under a Prism group license, you'll need to directly contact your Prism group license administrator to request help transferring to a new computer. Trying to transfer your license, or move Prism to a new computer? You can permanently reclaim your license from your old computer in order to install on your replacement computer.įor a Prism personal subscription, login to your online Prism account page at and scroll down to "Activations".
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